Returns & Refunds

Last updated: September 28, 2026

We want you to love what you ordered from WeStore Headless. If something isn’t right, you can return most items within 30 days of delivery for a refund or exchange.

Eligibility

• Items must be unused, in their original condition and packaging, with any tags attached.
• Proof of purchase is required — your order number is enough.
• Gift cards, personalised items, perishable goods and opened personal-care or cosmetic products cannot be returned for hygiene reasons, unless they arrived faulty.

How to start a return

• Get in touch through our Contact page with your order number and the items you’d like to return.
• We’ll reply with return instructions and the address to send your items to.
• Pack the items securely and keep your proof of postage until your refund arrives.

Refunds

Once your return arrives and has been inspected, we’ll email you to confirm whether it’s approved. Approved refunds go back to your original payment method within 5–10 business days; how quickly it appears on your statement depends on your bank or payment provider.

Original shipping charges are refunded only when the return is due to our error — for example a damaged, faulty or incorrect item.

Damaged, faulty or wrong items

If your order arrives damaged or isn’t what you ordered, contact us within 7 days of delivery with your order number and a photo of the problem. We’ll send a replacement or a full refund, including shipping, at no cost to you.

Exchanges

The quickest way to get a different size or colour is to return the item you have and place a new order for the one you want.

Questions

For anything about returns or refunds, reach us through our Contact page.